The business' customer focus – based around the concept of educate, innovate and inspire – adds value to clients’ operations through providing weekly productivity tips and educating the IT community around common challenges and solutions.
Our values and commitment to our mission and clients have allowed us to gain a continuously expanding portfolio of clients, ranging from small start-ups to large multinationals across the UK.
BUILDING RELATIONSHIPS WITH CLIENTS, BASED ON TRUST AND CONFIDENCE.
BEING HELPFUL AND PROACTIVE WHEREVER POSSIBLE.
WORKING WITH INTEGRITY AND WITH AN OPEN AND HONEST APPROACH.
ORGANISED AND COMMITTED TO DELIVERING FOR CLIENTS EVERY TIME.
“The support we recieve from The TechForce is outstanding and I get a reply in less than five minutes when I have any issues.”
The TechForce was established in January 2017, less than a year after Jai won the Entrepreneurial Supporter of the Year honour at the 2016 Elevator Awards in recognition of his dedication to helping other companies and inspiring the next generation of entrepreneurs. In June 2018, Jai was shortlisted for the Emerging Entrepreneur of the Year category at the Elevator Awards.
WHY DID I START TECHFORCE?
I had been an IT Manager for the best part of 7 years. During that time, I dealt with lots of suppliers. Almost every supplier/vendor I had a meeting with made the promises which later found out they can't keep. The companies with more than 20 years experience were not able to deliver a customer experience they said they would. I can remember only a handful of companies delivered an exceptional service and as a result these companies are doing really well. There was only one reason for this, the culture.
Most IT Manager's job is already chaos and on top of that, dealing with these false promises is not what we need. That's exactly why I started TechForce. I wanted to build a company that helps IT professionals make an informed decision. I wanted to build a company that clients love to work with and the employees love to work at. We educate, innovate and inspire IT professionals. As Jeff Bezos, Founder of Amazon said, 'We don't make money by selling products. We make money by helping people to make the right decision'. We do whatever it takes to deliver an exceptional customer experience. As a result we secured 52 clients in just 20 months with 100% retention rate. My attitude towards the customer service is inspired by a book called 'Delivering Happiness' by Tony Hsieh.
The TechForce Team
- MARIBEL AYALASALES AND MARKETING COORDINATOR
With a CIM Postgraduate Diploma in Marketing, Maribel has experience working internationally in technology companies and running her own business. Maribel enjoys working with new businesses and see them grow. She is an avid reader and is about to start an MSc in Computing Science at RGU.
- MIKE SCOTTSENIOR SYSTEMS ENGINEER
With over 20 years’ experience in Information Technology Mike has amassed a strong technical skillset covering most business applications used throughout various business industries. In his spare time Mike when he's not engrossed in technology he spends a great deal of his personal time with his family and working on the garden.
- Prasanna AenuguACCOUNTS ASSISTANT
Prasanna has extensive experience in bookkeeping and accounts. Being a Masters graduate in Finance degree she brings a wealth of knowledge. Prasanna loves cooking.
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